■ Return and Exchange (After receipt)
1) Return due to defective items or wrong delivery
You can return or exchange the items.
Please contact DABAGIRL CS center via board within 7 days of receiving the items.
(Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)
DABAGIRL bears the international shipping costs for the return and replacement (if applicable).
Please send us the copy of the receipt for the return shipping via board within 3 days after return request
so that we can reimburse you the cost.
Please note that the deadlines are based on KST (Korean Standard Time).
2) Return due to Change of mind
If you don’t like the items (including size and color), you can return the items.
Please contact DABAGIRL CS center via board within 7 days of receiving the items and return your shipment
within 3 days after return request. (Order number, Product Code and Reason for Return should be mentioned.)
Please note that you are responsible for the return shipping(international). Return deadlines are based on KST (Korean Standard Time).
* Your return is not processed if the tags/labels of the items are damaged or if there are traces that you have used them already.
(It applies to the defective items as well.)
* Your return is not processed if you just send the items back without letting us know of your return beforehand via board.
* When returning the items, all the components including wrappings should be included.
3) Missing Items
If you received your parcel and find any item(s) missing, please contact DABAGIRL CS center within 1 day of receipt.
Please keep all the compartments including wrappings. This way we can check
if there has been any damages to the parcel or possible repackaging in the course of delivery.
■ Order cancellation or change (Before Shipment)
1) Order Cancellation
You can cancel ordered items or the entire order.
It can be proceeded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out,
so we cannot process the cancellation. Please contact DABAGIRL CS center via board ASAP.
2) Order Exchange
You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model)
It can be proceeded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out,
so we cannot process the change of order. Please contact DABAGIRL CS center via board ASAP.
3) Change of Shipping Address
It can be proceeded only when your order is in 'Pending’ status. If not, it means your order has been packed and already sent out,
so we cannot process the address modification. Please contact DABAGIRL CS center via board ASAP.
4) When the ordered item is out of stock
DABAGIRL is trying to offer the best service by processing your order in a proper manner at the right time.
Nevertheless, there are cases that some items are out of stock due to flush of orders, and the items can’t be shipped.
Sold-out items will be cancelled and refunded via your original payment method, and the rest of your items will be shipped out when the order is ready.
We kindly ask for your consideration on this matter.